Delay, Deny and Deflect: How Facebook’s Leaders Fought Through Crisis


#1

“As evidence accumulated that Facebook’s power could also be exploited to disrupt elections, broadcast viral propaganda and inspire deadly campaigns of hate around the globe, Mr. Zuckerberg and Ms. Sandberg stumbled. Bent on growth, the pair ignored warning signs and then sought to conceal them from public view. At critical moments over the last three years, they were distracted by personal projects, and passed off security and policy decisions to subordinates, according to current and former executives.”

“If the privacy issue comes up, Facebook is happy to “muddy the waters,” Mr. Miller said over drinks at an Oakland, Calif., bar last month.”


#2

Facebook is using more sophisticate procedures, one is PDCA:

Promise
Delay
Cancel
Apologize